RETURN & REPLACEMENT POLICY

Last Updated: 13/04/2026

This Return & Replacement Policy outlines the terms under which GEMFUSION TECHNOLOGIES PRIVATE LIMITED (“Company”, “we”, “our”, “us”) accepts returns and provides replacements for products purchased through our website (“Website”).

1. Nature of Products

We deal in fashion jewellery, imitation jewellery, and artificial jewellery only.

We do not sell real gold, silver, diamond, gemstone, or any precious metal jewellery. Customers are advised to carefully check the product description, images, size, colour, and other details before placing an order.

2. Return Eligibility

Customers may request a return within 7 days of receiving the order, subject to approval and verification.

Returns will be accepted only in the following cases:

  • Product received is damaged
  • Product received is defective
  • Wrong product has been delivered
  • Product is significantly different from the confirmed order description

To be eligible for return:

  • Return request must be raised within 7 days of delivery
  • Product must be unused, unworn, and in original condition
  • Product must be returned with original packaging, tags, labels, invoice, and accessories, if any
  • Supporting proof such as unboxing video, images, or other evidence may be required

3. Non-Returnable Items

Returns will not be accepted in the following cases:

  • Change of mind after purchase
  • Product is used, worn, altered, washed, or damaged by the customer
  • Minor colour, shade, or design variation due to lighting, photography, screen display, or handmade finishing
  • Product is returned without original packaging, tags, invoice, or accessories
  • Return request is raised after 7 days of receiving the order
  • Customer refuses delivery without a valid reason
  • Damage caused due to customer handling, negligence, or misuse

4. Replacement Policy

Eligible products will be replaced with the same item, subject to availability and successful verification.

Once the replacement request is approved, the replacement order will be delivered within 3–5 business days, depending on courier serviceability and customer location.

If the same product is not available, we may offer one of the following options:

  • Similar product of equal value
  • Store credit, if applicable
  • Refund as per our Refund Policy, if replacement is not possible

Replacement will not be provided if the product does not meet the eligibility criteria or shows signs of use, alteration, or damage caused after delivery.

5. Return Process

To initiate a return, customers must contact us through email or phone with the following details:

  • Order ID
  • Customer name and contact details
  • Issue details
  • Supporting images or unboxing video
  • Invoice or payment proof, if required

Our team will review the request and may verify the submitted proof.

If the return request is approved:

  • Pickup may be arranged from the delivery address, subject to courier availability; or
  • Customer may be asked to self-ship the product to the address provided by our team

Returns sent without prior approval may not be accepted.

6. Return Shipping

If the return is due to our error, such as wrong product, damaged product, or defective product, we will bear the return shipping cost.

In other approved cases, return shipping charges may be borne by the customer.

The Company shall not be responsible for products lost or damaged during self-shipping unless the shipping is arranged by us.

7. Inspection & Approval

Returned products will be inspected after receipt.

Replacement or refund, if applicable, will be processed only after successful inspection and approval by our team.

If the returned product fails inspection or does not meet the eligibility criteria, the return or replacement request may be rejected.

8. Refund, If Applicable

Refunds are applicable only as per our Refund & Cancellation Policy.

If a refund is approved, the refund will be credited to the original payment method within 4–5 business days after approval.

In case of Cash on Delivery, if applicable, the refund may be processed through bank transfer, UPI, or any other suitable method after receiving the required details from the customer.

9. Rejection of Returns

We reserve the right to reject return or replacement requests if:

  • Product does not meet the eligibility criteria
  • Evidence provided is insufficient, false, edited, or misleading
  • Product shows signs of use, wear, alteration, or customer-caused damage
  • Product is returned without original packaging, tags, invoice, or accessories
  • Return request is raised after the allowed return period
  • Fraud, misuse, or repeated return abuse is suspected

10. Fraud & Misuse

We reserve the right to reject any return, replacement, or refund request in case of suspected fraud, misuse, false claims, tampered products, or suspicious activity.

We may take appropriate legal action wherever necessary.

11. Modification of Policy

We reserve the right to update, modify, or revise this Policy at any time without prior notice.

Any changes will be effective immediately upon posting on the Website. Customers are advised to review this Policy periodically.

12. Grievance Officer

For any return, replacement, refund, or order-related concern, you may contact us at:

Phone: +91 7091536298
Email: info@gemfusionshop.in
Alternate Email: gemfusiontechnologiespvtltd14@gmail.com

Working Hours: Monday to Friday, 9:00 AM to 6:00 PM

13. Contact Us

For any queries related to returns, replacements, refunds, or cancellations, please contact us using the details mentioned above.