REFUND & CANCELLATION POLICY

Last Updated: 13/04/2026

This Refund & Cancellation Policy outlines the terms under which GEMFUSION TECHNOLOGIES PRIVATE LIMITED (“Company”, “we”, “our”, “us”) processes cancellations, returns, replacements, and refunds for purchases made through our website (“Website”).

1. Nature of Products

We sell fashion jewellery, imitation jewellery, and artificial jewellery.

We do not deal in real gold, silver, diamond, gemstone, or precious metal jewellery. Customers are requested to carefully read the product description before placing an order.

2. Order Cancellation

a) Cancellation Before Dispatch

Orders can be cancelled before they are shipped or dispatched.

To cancel an order, customers must contact us immediately with their order details. If the cancellation request is accepted before dispatch, a full refund will be initiated.

Refund will be credited to the original payment method within 4–5 business days after approval.

b) Cancellation After Dispatch

Orders cannot be cancelled once they have been shipped or dispatched.

However, customers may be eligible for return or replacement as per the terms mentioned in this Policy and our Return Policy.

3. Return Policy

Customers may request a return within 7 days of receiving the order, subject to approval and verification.

Returns may be accepted only in the following cases:

  • Product received is damaged
  • Product received is defective
  • Incorrect product delivered
  • Product does not match the confirmed order details

To request a return, customers must contact us within 7 days of delivery with order details, product images, unboxing video if available, and a clear explanation of the issue.

The product must be unused, unworn, undamaged by the customer, and must include original packaging, tags, labels, invoice, and accessories, if any.

4. Replacement Policy

Replacement may be provided in cases where the product received is damaged, defective, or incorrect, subject to successful verification by our team.

Once the replacement request is approved, the replacement order will be delivered within 3–5 business days, depending on courier serviceability and location.

Replacement will not be provided if the product is used, altered, damaged after delivery, or returned without original packaging and required proof.

5. Refund Eligibility

Refunds will be applicable only in the following cases:

  • Order cancelled before dispatch
  • Product received is damaged, defective, or incorrect
  • Replacement is not available
  • Order is not delivered due to our fault
  • Duplicate payment or excess payment received

We reserve the right to verify every claim before approving any refund.

6. Non-Refundable Situations

Refunds will not be provided in the following cases:

  • Change of mind after purchase
  • Minor colour, shade, or design variation due to lighting, photography, screen display, or handmade finishing
  • Incorrect address provided by the customer
  • Failed delivery due to customer unavailability
  • Customer refusing delivery without valid reason
  • Product damaged due to customer handling, usage, or negligence
  • Return request raised after 7 days of receiving the order
  • Product returned without original packaging, invoice, tags, or accessories

7. Refund Process

Once a refund request is approved, the refund will be processed to the original payment method within 4–5 business days.

In case of Cash on Delivery, if applicable, the refund may be processed through bank transfer, UPI, or any other suitable method after receiving the required details from the customer.

The Company shall not be responsible for delays caused by banks, payment gateways, UPI service providers, or other financial institutions.

8. Late or Failed Refunds

If you have not received your refund within the expected time, please follow these steps:

  • Check your bank account or original payment method
  • Contact your bank or payment provider
  • Wait for the standard bank processing time
  • If the issue still persists, contact us with your order details and payment proof

9. Fraud & Misuse

We reserve the right to reject return, replacement, cancellation, or refund requests in case of suspected fraud, misuse, false claims, tampered products, repeated return abuse, or any suspicious activity.

We may take appropriate legal action wherever necessary.

10. Modifications to Policy

We may update, modify, or revise this Policy at any time without prior notice. Any changes will be effective immediately upon posting on the Website.

Customers are advised to review this Policy periodically.

11. Grievance Officer

For any refund, cancellation, return, replacement, or order-related concern, you may contact us at:

Phone: +91 7091536298
Email: info@gemfusionshop.in
Alternate Email: gemfusiontechnologiespvtltd14@gmail.com

Working Hours: Monday to Friday, 9:00 AM to 6:00 PM

12. Contact Us

For any queries related to refunds, cancellations, returns, or replacements, please contact us using the details mentioned above.