Frequently Asked Questions

Gemfusion Shop is an online fashion jewellery brand offering artificial gems and imitation jewellery at affordable prices. Our collection is designed for daily wear, special occasions, gifting, and modern styling.

We sell artificial gems, artificial jewellery, imitation jewellery, fashion jewellery, and stylish accessories suitable for casual outfits, festive looks, parties, and special occasions.

No. Our products are fashion jewellery, artificial gems, and imitation jewellery. They are made to give a stylish premium look at affordable pricing, but they are not real gold, real diamond, or precious gemstone jewellery.

Yes, many of our designs are suitable for daily wear. For longer life, avoid water, perfume, sweat, harsh chemicals, and store the jewellery safely after use.

Keep your jewellery away from water, perfume, cosmetics, sanitizer, and direct moisture. After wearing, gently wipe it with a soft dry cloth and store it in a clean pouch or box.

Yes. Our goal is to make trendy and fashionable jewellery accessible to everyone with stylish designs at affordable prices.

Yes. Our collection includes elegant and trendy designs that can be worn for parties, festivals, family functions, gifting, and special occasions.

You can visit our shop page, select your favourite jewellery product, add it to cart, complete checkout, and place your order using the available payment options.

Order cancellation depends on the order status. If your order has not been shipped, cancellation may be possible as per our Refund and Cancellation Policy.

Once your order is shipped, tracking details may be shared through email, SMS, WhatsApp, or your account/order section, depending on the available order update method.

Yes. We provide shipping for eligible orders. Delivery timelines may vary depending on customer location, courier service, public holidays, and product availability.

Free shipping may be available on selected products, offers, or order values. Please check the product page or offer details at the time of purchase.

Delivery time may vary based on your location and courier availability. We aim to process and deliver orders as quickly as possible for a smooth shopping experience.

Please contact our support team with your order details, product photos, and unboxing proof if required. Our team will review the issue and guide you as per our Return Policy.

Returns may be accepted only for eligible products and valid reasons as mentioned in our Return Policy. Please check the Return Policy page before raising a return request.

Refunds are processed only for eligible cases as per our Refund and Cancellation Policy. The refund timeline may depend on approval, payment method, and banking/payment gateway process.

Replacement may be available for eligible products in cases such as wrong, damaged, or defective product received, subject to policy terms and product availability.

Available payment methods may include online payment options shown during checkout. Payment options can change based on website settings and payment gateway availability.

Payments are generally processed through secure payment gateway systems. Gemfusion Shop does not ask customers to share sensitive payment passwords, OTPs, or card PINs through phone, email, or chat.

You can contact us at info@gemfusionshop.com or call +91 7091536298 during working hours.

Our working hours are Monday to Friday, 9:00 AM to 6:00 PM.